Remote - Service Desk Administrator (MSFT EMS / Azure AD P1)

Job Locations US-PA-Philadelphia
Posted Date 5 months ago(5/27/2020 12:17 PM)
# of Openings
Information Technology


SoluStaff is assisting one of its enterprise customers in the rollout of a multi-factor authentication solution and is recruiting Service Desk Administrators to provide implementation and troubleshooting support during rollout.  The Service Desk Administrator must have experience supporting the Microsoft Enterprise Mobility + Security Suite, enabling secure access to resources on a multitude of platforms, and Azure Active Directory.  This is a REMOTE position.


  • Experience supporting client-issues with Multi-Factor Authentication (MFA) Platforms and Federation Services
  • Experience supporting Windows Server technologies (2008 R2-2016 preferred), Active Directory, DFS, DNS, DHCP, and Group Policy management.
  • Liaises with end-users, IT staff and vendors for problem resolution.
  • Exercises responsibility for the integrity, security, and maintenance of the systems.
  • Provides cross training to other staff members.
  • Experience supporting a network/platform of multiple client systems (Windows, Linux, Thin-Clients)
  • Supports remote computing and telecommuting clients
  • Documents issue resolution using the service desk ticketing system


  • Bachelor’s degree in Information Technology or related field.
  • 3 – 5+ years of related experience.
  • Experience supporting Office365
  • Able to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
  • Extensive experience with hardware/software platforms to include MS Windows 7 and 10
  • Must have extensive experience with Microsoft Active Directory and user management
  • Good diagnostic and troubleshooting skills
  • Excellent customer service skills.
  • Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
  • Ability to manage multiple tasks, while effectively focusing on priority issues while staying within service level agreement targets.
  • Ability to create, document, and follow processes and procedures.
  • Able to identify trends in helpdesk calls to identify core problems and client trends.


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