SoluStaff is recruiting an experienced, highly process-driven IT Service Desk Manager for our customer, headquartered in Philadelphia, PA. The IT Service Desk Manager will help develop, lead and motivate a high-performance team of Service Desk professionals to deliver excellent technical support with a high degree of customer satisfaction and timeliness. The candidate for this position will have demonstrated experience in IT Support management and will be the primary interface and front-line leader managing the Service Desk. This position requires a proven track record of exceptional customer service skills with a deep understanding of IT support processes and operational efficiency. The Service Desk Manager’s role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance.