SoluStaff is recruiting a 911 IT Operations Manager for its customer, located in Center City Philadelphia. The 911 IT Operations Manager position is a senior technical position that provides direction and technical guidance to support our customer’s 9-1-1 systems unit including daily operations and support of technology solutions, strategic planning, budgeting, and support of assigned programs, projects and initiatives.
The successful candidate must be well versed in the various systems which support 9-1-1 to include but not limited to the following: Computer Aided Dispatching Systems; 9-1-1 Phone Systems, Motorola 800 MHz Radio system, MDC’s, Logging Recorders, NG 9-1-1 and Text to 9-1-1 centers and; various interfaces to local, state and federal databases. In-depth knowledge of technology implementation methodologies including quality assurance and validation protocols as well as application operation and integration is a must.
This position will take the lead role under minimal supervision to plan, direct, monitor and report on all activities of the unit as well as plan and direct special projects as needed working collaboratively with other Public Safety areas, customers and vendors. This position requires coordination with multiple City and State agencies; therefore, a professional demeanor, customer service skills, along with the ability to work within teams and organizational units is necessary.