SoluStaff

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IT Service Desk Engineer

IT Service Desk Engineer

ID 
2017-1387
# of Openings 
1
Job Locations 
US-TX-Poteet
Posted Date 
12/19/2017
Category 
..

More information about this job

Overview

SoluStaff is recruiting an experienced IT Service Desk Engineer for our customer, a national manufacturing and distribution company, located in the San Antonio, TX area. The IT Service Desk Engineer will be the primary IT Point-of-contact for our customers’ Poteet, TX location and collaborate with the customer’s centralized IT team, located in the Philadelphia, PA metropolitan area headquarters.  IT Service Desk support responsibilities will include logging in and resolving issues related to: Hardware (desktops, mobile devices, printers, multifunction devices, peripherals, and cables) installs, configuration changes, updates/upgrades, and troubleshooting.

 

This is a full-time position, with salary, comprehensive health benefits package, 401k retirement plan, and tuition reimbursement.

Travel maybe required.

Responsibilities

  • Provides phone and service desk support to local and off-site users.
  • Analyze incidents and determine level of support required. Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Resolve incidents on first contact when possible using the supported remote desktop control application as appropriate.
  • Maintain a database utilizing the service desk software of all telephone calls and messages received requesting customer assistance.
  • Provide feedback to issues for the team’s knowledge database.
  • Self-manage queue of incident tickets based on established priorities to include: ticket tracking, asset tracking and management, patch management, and knowledge database management.
  • Ensure that tickets are closed in a timely manner.
  • Any other duties as assigned by the IT Service Desk Manager

Qualifications

  • A minimum of Associate’s Degree in applied technology area such as Information Systems or Computer Science.
  • Minimum 5 years of experience working with personal computers in a technical/desktop support capacity
  • Understanding of the MS Office Suite and networking protocols (TCP/IP, DHCP, DNS,VPN, Wireless)
  • Experience troubleshooting and maintaining standard office applications, mapping and troubleshooting of printers, and other basic office automation issues.
  • Experience in working with a major ticketing system like ServiceNow, TrackIT, Remedy, Heat, etc.

 

Certifications:

  • CompTIA Security+
  • Microsoft Certified Professional (MCP) in Windows XP or higher
  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Help Desk Institute Desktop Support Technician (HDIDST)
  • CompTIA A+
  • CompTIA Network