SoluStaff is recruiting an experienced Help Desk Engineer for our customer located in Radnor, PA. The Help Desk Engineer will have experience troubleshooting and maintaining standard office applications, mapping and troubleshooting of printers and other basic office automation issues. Help desk support to include logging in and resolving issues related to: Hardware (desktops, mobile devices, printers, multifunction devices, peripherals, and cables) installs, configuration changes, updates/upgrades, and troubleshooting.
A minimum of Associate’s Degree in applied technology area such as Information Systems or Computer Science.
Minimum 3 years of experience working with personal computers in a technical/desktop support capacity
Understanding of the MS Office Suite and networking protocols (TCP/IP, DHCP, DNS,VPN, Wireless)
Experience troubleshooting and maintaining standard office applications, mapping and troubleshooting of printers, and other basic office automation issues.
Experience in working with a major ticketing system like ServiceNow, SysAid, Remedy, Heat etc.
Plus one of the following Certifications: