SoluStaff is actively recruiting Help Desk Analysts for our clients' Office 365 implementation. The candidate must handle inbound customer support questions concerning the migration, email, mobile connectivity and possibly SharePoint. The calls taken will be Tier 1, Tier 2 and Tier 3 levels. The ideal candidate will have a proficiency or experience working within a support center environment taking calls via an ACD and utilizing a centralized ticket management application. Knowledge of SysAid a plus. Able to take detailed and concise notes on customer interactions including the outcome and/or solution.
Must possess the ability to explain technical concepts and details to technical and non-technical audiences. Chosen candidate selected for this role will need to have demonstrated initiative, problem solving, creativity, exemplary customer service, good presentation skills and be able to adapt to change.
Strong verbal and written communications skills are required.
Candidate must have experience providing Help Desk and Technical Support for the following platforms:
Candidates must possess 2-4 years experience in IT Help Desk / Call Center environments.