SoluStaff

Help Desk Analyst - MS Office 365

US-PA-Philadelphia
3 months ago
ID
2017-1356
# of Openings
1
Category
Information Technology

Overview

SoluStaff is actively recruiting Help Desk Analysts for our clients' Office 365 implementation. The candidate must handle inbound customer support questions concerning the migration, email, mobile connectivity and possibly SharePoint. The calls taken will be Tier 1, Tier 2 and Tier 3 levels.  The ideal candidate will have a proficiency or experience working within a support center environment taking calls via an ACD and utilizing a centralized ticket management application.  Knowledge of SysAid a plus.  Able to take detailed and concise notes on customer interactions including the outcome and/or solution. 

 

Must possess the ability to explain technical concepts and details to technical and non-technical audiences.  Chosen candidate selected for this role will need to have demonstrated initiative, problem solving, creativity, exemplary customer service, good presentation skills and be able to adapt to change.  

 

Strong verbal and written communications skills are required. 

Responsibilities

  • Migration desktop support for 365 Desktop and Online versions 
  • Connection of email accounts & troubleshooting on Mobile Devices
  • Troubleshooting O365 software (online & Desktop client)
  • Enter tickets into ticket tracking system
  • Troubleshoot Office 365 issues via remote and on-site activities

Qualifications

Candidate must have experience providing Help Desk and Technical Support for the following platforms:

  • Microsoft Office 365 - Online and Desktop versions
  • Windows and Android OS
  • Desktop and Laptop Support

Candidates must possess 2-4 years experience in IT Help Desk / Call Center environments.

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