SoluStaff

ITIL Service Delivery Expert

Job Locations US-NY-New York
Posted Date 6 years ago(10/15/2014 11:06 AM)
ID
2014-1075
# of Openings
1
Category
Information Technology

Overview

SoluStaff is actively recruiting an ITIL Service Delivery Expert for our Healthcare client in Manhattan.  The ideal candidate must have experience in the assessment, architecture and implementation of enterprise Service Management in large, complex environments.  

Responsibilities

  • Develop and direct documentation of processes and procedures related to service management. 
  • Lead the effort for ITSM implementation framework for each of the following IT Service Delivery and Service Support areas

Service Delivery

    • Capacity Management
    • Availability Management
    • IT Service Continuity

Service Transition

    • Change Management
    • Release Management
    • Configuration Management 

Service Operation

    • Incident Management 
    • Problem Management 
  • Strong understanding of ITSM framework and life cycle is a MUST
  • Strong understanding of ITIL service strategy and operations
  • Strategy to determine data points, relationships and appropriate mappings
  • Lead a consultative ITSM engagement consisting of:
    • Assessment – Assess the current service management structure
    • Architect – Define the to-be process structure
    • Design – Develop the detailed processes
    • Deploy – Implement and train new and updated service management processes

Qualifications

  • A Bachelor of Science degree in a computer and or business related field or equivalent combination of IT skills and experience
  • Must have 6+ years of ITIL and ITSM experience
  • Minimum of 6 years of experience leading and executing large, complex ITIL projects
  • Must possess strong negotiation, interpersonal and communication skills for working with individuals and teams at all levels of the organization
  • Knowledge of IT systems, processes and capabilities in an enterprise environment
  • Excellent written and verbal communication skills
  • Proficiency in MS Office Suite: PowerPoint, Word, Project, Excel, SharePoint and Visio
  • Possesses problem solving, team building and conflict management skills

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